Your Questions Answered
Please feel free to browse through our list of Frequently Asked Questions (FAQs) regarding your upcoming or past stays. Don't hesitate to contact us with any additional questions!
Do you allow smoking on property or in your guest rooms?
There is no smoking allowed inside the property, including in all guestrooms or on guest room patios or balconies. The Dana on Mission Bay will assess a fee of $250 to guests that choose to smoke in guest rooms.
What is the cost of on-site parking at The Dana on Mission Bay?
Self-Parking is available, and the price of parking is $30 per night, per vehicle.
Do you offer valet parking?
No. Only Self-Parking is available.
I have a question about my bill. Who do I call?
Please contact our accounting department at 619-225-2145.
I left something behind during my stay. Who do I contact to help me locate it?
Please call the hotel at 619-222-6440 and ask to speak to our Lost & Found department.
What preventative measures is your hotel taking in lieu of the recent coronavirus (COVID-19) outbreak?
We have implemented a prevention plan to protect all guests and employees while on property. You can read more on the measures we are taking to prevent the spread of COVID-19.
Do you have property maps available?
You can view our most up-to-date property map anytime.
How do I view or modify my reservation?
How do I change a reservation I made elsewhere?
Please contact the customer service department at the website you used to make your reservation.
What is your cancellation/deposit policy?
We have a 48-hour cancellation policy. Reservations cancelled less than 48 hours prior to arrival will be charged one night's room plus taxes/fees.
Is there a fee if I do not show up to check in to my reservation?
Yes. No show reservations are subject to one night's room and tax.
What age do kids stay for free?
Kids 17 and under stay for free in existing bedding when accompanying an adult.
Do you offer Government/Military rates?
Yes. A valid id and copy of orders is required at check-in.
How can I pay for another person's room?
We do accept 3rd party payment via credit card authorization. Please contact the front desk at 619-222-6440 to request an authorization form.
Do you charge a resort fee? If so, what is included?
The Dana on Mission Bay offers a mandatory Hotel Resort Fee of $32 plus tax, per room/night. For more information, please visit our Resort Fee page.
How can I make a group booking at The Dana on Mission Bay?
Reservations for 6 or more rooms for the same stay dates are known as a “group booking." These typically have different rates, availability structures and deposit requirements than non-group reservations. To make a group booking, please call 866.544.2115 or email email@example.com.
Check-In & Check-Out
What is Check-In/Check-Out time?
Check-in time is from 4 pm, and check-out time is 11 AM.
Can I guarantee an early check-in or late check-out?
Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only (fees may apply).
Is my ID/passport required at check-in?
Yes, a valid government-issued picture ID is required for check-in.
Is a credit card needed at check-in?
Can you pay with cash at check-in?
No, a valid credit card is required upon check in and will be authorized for the full amount of the stay plus $50 per day for incidentals. At this time, we are not accepting cash payments at the front desk and at the restaurant.
Do you have an early departure fee?
Yes, we do. A 48 hour early departure notice is required otherwise a fee of one night's room and tax will apply.
Will your rooms allow rollaways and cribs? Is there a charge?
All rooms can accommodate cribs, and they are available through the front desk free of charge. We do have a limited number of rollaways available for an additional $10 fee per night (based on availability) and these may be accommodated in select rooms.
Does The Dana on Mission Bay have connecting rooms?
We have a limited number of connecting rooms, and while we can request connecting rooms they are not guaranteed. Please contact us at 619-222-6440 for details.
Do you offer extended stay options and rates at The Dana on Mission Bay?
Yes, we feature a variety of spacious suites for comfortable family, group, or extended stay travel.
Do you have rooms with kitchens?
No, but all of our guest rooms and suites feature refrigerators, and microwaves. Deluxe Park and Bay View junior suites and suites also feature wet-bars.
Do you have accessible rooms?
Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, please call 619-222-6440 or check out our Accessible Accommodations.
Services & Amenities
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Please contact our front desk at 619-222-6440 to make arrangements, some amenities require at least 48 hour advance notice.
Does your hotel supply wheel chairs and strollers?
Wheelchairs are available at no charge (limited availability, please call the front desk in advance of stay). Strollers are not available.
Is there washer/dryer accessibility within your hotel?
Yes. Guests have access to onsite laundry facilities (fee).
Do you have high-speed wired and/or wireless internet access available?
Wireless internet access is available throughout the hotel and is available in all guest rooms.
How much do you charge for high-speed wifi internet access?
The hotel charges $9.95 per day, however this charge is included in the hotel's daily Dana Resort Fee.
Is there an on-site fitness center at The Dana on Mission Bay?
Yes, our on-site fitness center offers multiple treadmills, ellipticals, stationary bikes and a variety of weights. Please note, due to county regulations, the fitness center is temporarily closed.
Do you have a gift shop?
Yes. A gift and sundries shop is located in the hotel lobby.
Do you offer bikes for use during my stay?
Yes. Bicycles may be rented from Adventure Watersports, conveniently located at The Dana Marina. Fees apply.
Do you offer on-site water sport rentals?
Yes a wide variety of sport equipment, including pedal boats, aqua cycles, kayaks, stand up paddle boards, jet skis and more may be rented from Adventure Watersports, conveniently located The Dana Marina. Fees apply.
Do you have a business center?
Yes. Please note, the business center is temporarily closed until further notice.
Do you have a pool?
Yes. The Dana on Mission Bay has two outdoor, heated pools and Jacuzzis. The Tropical Pool, surrounded by lush landscaping, is located on the east side of the hotel in the Marina Cove section. The hotel's Bayside Pool offers stunning bay and marina views and an infinity edge. It is located on the west side of the hotel. Please refer to our COVID-19 Update page for additional information on the protocols we have implemented at the pools.
Do you have activities for children?
Our hotel has a wide range of San Diego attractions for kids available including bike rentals, paddle boat & aquacycle rentals, ping pong, and two heated pools & Jacuzzis.The Dana on Mission Bay offers nightly family-friendly Dive-in Movies as well as seasonal pastimes like Ping Pong, Bocce Ball & Lawn Bowling! There are also great kids choices at the Firefly Eatery & Bar. See our Dana for Kids page for more information. Please note that some of these services are temporarily unavailable.
Do you have a spa on property?
No. However we are happy to provide local spa recommendations.
Is there a restaurant at The Dana on Mission Bay?
Yes, the Firefly Eatery & Bar is our onsite restaurant.
What are the Firefly Eatery and Bar opening hours?
View Firefly Eatery & Bar's operating hours.
Does The Dana on Mission Bay offer room service?
We have take-out options available for our hotel guests to be enjoyed in the comfort of their rooms.
Can I bring my pet to The Dana on Mission Bay?
Yes, The Dana on Mission Bay is a top dog-friendly San Diego hotel.
Do you charge a pet cleaning fee?
Yes. Up to 2 dogs per room will be allowed with an 80 pound weight limit. Pet rate is $40 per night plus tax. If damage occurs or excessive cleaning is needed, the hotel may charge additionally to cover the costs of repair/cleaning.
Do you offer any special amenities for dogs and their owners?
Yes! Check out all our offers for your furry friends on our Dana For Dogs page.
Do you have pet sitting or dog walking services?
No, but our front desk staff are happy to assist you in arranging local pet sitting, dog walking and grooming services.
Transportation & Directions
How far is The Dana on Mission Bay from the San Diego Airport?
The hotel is five miles from San Diego's Lindbergh field.
Do you offer shuttle service from the airport?
No, we do not offer shuttle service from the airport.
How far is the hotel from local attractions in San Diego Zoo?
Please visit our Experience age for details.
Do you offer shuttle service to local attractions?
We offer a complimentary shuttle service to and from SeaWorld.