Hotel Images Block

Hotel FAQ

Your Questions Answered

Please feel free to browse through our list of Frequently Asked Questions (FAQs) regarding your upcoming or past stays.  Don't hesitate to contact us with any additional questions!


Reservations 

How do I view or modify my reservation?

Use this link to view, modify, or cancel any reservation made online on our website. Please call hotel reservations at 800-445-3339 for assistance with reservations made directly with us by phone.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Please contact the customer service department at the website you used to make your reservation.

What is your cancellation/deposit policy?

We have a 48-hour cancellation policy. Reservations cancelled less than 48 hours prior to arrival will be charged one night's room plus taxes/fees.

Is there a fee if I do not show up to check in to my reservation?

Yes. No show reservations are subject to one night's room and tax.

What age do kids stay for free?

Kids 17 and under stay for free in existing bedding when accompanying an adult.

Do you offer government/military rates?

Yes. A valid id and copy of orders is required at check-in.

How can I pay for another person's room?

We do accept 3rd party payment via credit card authorization. Please contact the front desk at 619-222-6440 to request an authorization form.

Do you charge a resort fee? If so, what is included?

The Dana on Mission Bay offers a mandatory Hotel Resort Fee of $39 including taxes and fees. It includes parking for one vehicle (normally a fee of $20/night), business center usage and complimentary printing, bottled water in room daily, food and beverage discounts, high speed wireless internet, nightly dive-in movies (weather permitting), attraction ticket discounts, newspaper in lobby, local phone calls, fitness center, lawn games and beach rentals.


Check-In & Check-Out 

What is check in/check out time?

Check-in time is from 4 pm, and check-out time is 1pm.

Can I guarantee an early check-in or late check-out?

Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only (fees may apply).

Is my ID/passport required at check in?

Yes, a valid government-issued picture ID is required for check-in.

Is a credit card needed at check in?

Yes.

Can you pay with cash at check in?

No, valid credit card is required upon check in and will be authorized for the full amount of the stay plus $25 per day for incidentals. You may pay with cash AT CHECK OUT.

Do you have an early departure fee?

Yes, we do. A 48 hour early departure notice is required otherwise a fee of one night's room and tax will apply.


Our Rooms  

Will your rooms allow rollaways and cribs? Is there a charge?

All rooms can accommodate cribs, and they are available through the front desk free of charge. We do have a limited number of rollaways available for an additional $10 fee per night (based on availability) and these may be accommodated in select rooms.

Do you have connecting rooms?

We have a limited number of connecting rooms, and while we can request connecting rooms they are not guaranteed. Please contact us at 619-222-6440 for details.

Do you offer extended stay rooms and rates?

Yes, we feature a variety of spacious suites for comfortable family, group, or extended stay travel.

Do you have rooms with kitchens?

No, but all of our guest rooms and suites feature refrigerators, and microwaves. Deluxe Park and Bay View rooms, along with all of our suites, also feature wet-bars.

Do you have accessible rooms?

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, please call 619-222-6440.


General

Do you allow smoking on property or in your guest rooms?

There is no smoking allowed inside the property, including in all guestrooms or on guest room patios or balconies. The Dana on Mission Bay will assess a fee of $250 to guests that choose to smoke in guest rooms.


Services & Amenities 

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

A copy of our amenities menu may be found online. Please contact our front desk at 619-222-6440 to make arrangements.

Does your hotel supply wheel chairs and strollers?

Wheelchairs are available at no charge (limited availability, please call the front desk in advance of stay). Strollers are not available.

Is there washer/dryer accessibility within your hotel?

Yes. Guests have access to onsite laundry facilities (fee).

Do you have high-speed wired and/or wireless internet access available?

Wireless internet access is available throughout the hotel and is available in all guest rooms.

How much do you charge for high-speed WiFi Internet access?

The hotel charges, $9.95 per day, however this charge is included in the hotel's daily Dana Resort Fee.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes, our on-site fitness center is open from 5am to 10pm daily and offers multiple treadmills, ellipticals, stationary bikes and a variety of weights.

Do you have a gift shop?

Yes. A gift and sundries shop is located in the hotel lobby.

Do you offer bikes for use during my stay?

Yes. Bicycles may be rented from Adventure Watersports, conveniently located at The Dana Marina. Fees apply.

Do you offer on-site water sport rentals?

Yes. A wide variety of water sport equipment, including pedal boats, aqua cycles, kayaks, stand up paddle boards, jet skis and more may be rented from Adventure Watersports, conveniently located at The Dana Marina. Fees apply.

Do you have a business center?

Yes. We have self-service computer stations located in the hotel lobby, and limited business services are available through the hotel front desk. Please call our guest services staff at 619-222-6440 for details.

Do you have a pool?

Yes. The Dana on Mission Bay has two outdoor, heated pools and Jacuzzis. The Tropical Pool, surrounded by lush landscaping, is located on the east side of the hotel in the Marina Cove section. Hours of operation are from 8am to 10 pm daily. The hotel's Bayside Pool offers stunning bay and marina views and an infinity edge. It is located on the west side of the hotel. Hours of operation are from 8am to 11pm daily.

Do you have activities for Children?

Our hotel has a wide range of San Diego attractions for kids available including bike rentals, paddle boat & aquacycle rentals, ping pong, and two heated pools & Jacuzzis.The Dana on Mission Bay offers Dive-in Movie Nights in the summer as well as seasonal pastimes like Ping Pong, Bocce Ball & Lawn Bowling! There are also great kids choices at the Firefly Eatery & Bar. See our Dana for Kids page for more information.

Do you have a spa on property?

No. However, we do feature an on-site massage facility. If you would like more info or to book an appointment please call 858-356-2SPA and they would be happy to assist.


Parking 

Do you have onsite parking? What is the cost?

Yes. Self-Parking is available. The price of parking is included in our resort fee of $39 including taxes and fees.

Do you offer valet parking?

No. Only self-parking is available.


Pets

Are pets allowed?

Yes, The Dana on Mission Bay is a top dog friendly San Diego hotel.

Do you charge a pet cleaning fee?

Yes. Up to 2 dogs per room will be allowed with an 80 pound weight limit. Pet rate is $40 per night plus tax. If damage occurs or excessive cleaning is needed, the hotel may charge additionally to cover the costs of repair/cleaning.

Do you offer any special amenities for dogs and their humans?

Yes. Firefly Eatery & Bar offers "Yappy Hour Daily." Details, along with other fun canine information can be found on our Dana for Dogs page.

Do you have pet sitting or dog walking services?

No, but our front desk staff are happy to assist you in arranging local pet sitting, dog walking and grooming services.


Transportation/Directions

How do I get to the hotel?

Directions to the hotel can be found on our location page.

How far is the hotel from the San Diego Airport?

The hotel is five miles from San Diego's Lindbergh field.

Do you offer shuttle service from the airport?

No, we do not offer shuttle service from the airport.

How far is the hotel from local attractions such as the beach, SeaWorld, The San Diego Zoo, etc?

Please visit our location page for details.

Do you offer shuttle service to local attractions?

We offer a shuttle service to SeaWorld.


Restaurant

Do you have a restaurant on site?

Yes, The Firefly Eatery & Bar is our onsite restaurant.

What are your restaurant hours?

Firefly Eater & Bar as well as room service operating hours can be viewed here

Do you offer room service? What are the hours?

We offer room service daily from 6:30am-9:30pm.


Accounting

I have questions about my bill. Who do I call?

Please contact our accounting department at 619-225-2145.


Lost & Found

I left something behind during my stay. Who do I contact to help me locate it?

Please call the hotel at 619-222-6440 and ask to speak to our Lost & Found department.